A DoorDash driver is under investigation after allegedly threatening a restaurant worker at Megawich Sandwich Shop on August 16 in Manitowoc, Wisconsin. The incident reportedly began when the employee asked the driver to confirm the order via the DoorDash app. (seehafernews.com) Police have since filed a search warrant with DoorDash to identify the driver, who has not yet been charged.
Why These Incidents Happen
Several common threads can create tension during pickup:
- Miscommunication over order or delivery confirmation.
- Stress from timing pressures — restaurants are often busy and may be understaffed.
- Drivers feeling unfairly delayed or disrespected.
- A mismatch in expectations between restaurant safety policies and driver routines.
All of this can escalate quickly if not handled with patience and professionalism.
Safety & Respect: Best Practices for Smooth Pickups
Here are some suggested behaviors and practices delivery drivers can adopt to reduce friction with restaurant staff, minimize risks, and ensure pickups go smoothly.
- Be courteous to everyone — restaurant employees, other patrons, and fellow delivery drivers. A simple “hello” or “thank you” goes a long way.
- Wait patiently if the restaurant is busy. If orders are delayed, remember many restaurants are juggling multiple orders. If in a rush, politely excuse yourself rather than demanding service.
- Confirm the order right away and show the confirmation in the app. The employee isn’t being distrustful; it’s standard procedure. Having it ready can speed things up and reduce stress.
- Communicate clearly. Ask instead of assuming. For example: “I’m just checking if my order is ready” keeps the tone respectful.
- Stay aware of safety. If the interaction feels heated, step back and avoid escalation. You can always report issues through the app later.
- Document if needed. Taking a quick screenshot or noting the time can help if disputes arise.
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