Case Management Specialist

Agency: Citizenship and Immigration Services

Department: Department of Homeland Security

Location: Multiple Locations

Grade: GS

Schedule: Not provided

Salary: 34799 – 82938 PA

Dates: 2026-09-01T15:45:18.9970 to 2026-09-11T23:59:59.9970

Position dates: 2026-09-01T15:45:18.9970 to 2026-09-11T23:59:59.9970

Apply: View on USAJOBS

Requirements: The qualifications for this position must be met by 11:59 PM (Eastern Time) on 09/11/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 09/11/2026. GS-05: You qualify at the GS-05 level if you possess three (3) years of general experience, one (1) year of which was equivalent to at least the GS-04 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Communicating effectively orally and in writing to provide excellent customer service. Performing office automation duties using word processing to develop correspondence and reports. Responding to inquiries by phone and/or in writing. OR You may substitute successful completion of a Bachelor's degree or a full 4-year course of study in any field leading to a Bachelor's degree for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours. GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Utilizing office automation systems (i.e., spreadsheets, word processing, databases) on a variety of work products. Identifying problems to assist with developing solutions. Assisting in collecting and reviewing data to respond to customer service inquiries. Developing and maintaining spreadsheets/databases. OR You may substitute successful completion of one year of fulltime graduate education for the experience

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