Customer Service Specialist

Agency: Office of the Secretary of Health and Human Services

Department: Department of Health and Human Services

Location: Multiple Locations

Apply: View on USAJOBS

Requirements: WHAT WE ARE LOOKING FOR Minimum Qualifications: You must have one year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-09 grade level in the Federal service performing ALL of the following: Providing comprehensive payroll and customer service support by researching, analyzing, and resolving employee inquiries related to payroll, leave, personnel actions, and timekeeping using the Defense Civilian Payroll System (DCPS). Interpreting and applying federal payroll regulations, policies, and procedures to resolve complex pay issues and ensure compliance. Coordinating with human resources staff, supervisors, and payroll providers to investigate discrepancies, maintain accurate records, and implement corrective actions. Analyzing service trends, supporting process improvements, and contributing to system testing, training, and knowledge management initiatives. OR Have a master's or equivalent graduate degree; or 2 full years of progressively higher level graduate education leading to such a degree; or LL.B. or J.D., if related. OR Have a combination of education and experience that meets 100% of the requirements. Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this anno