Information Technology Specialist (Computer Specialist)

Agency: Bureau of Prisons/Federal Prison System

Department: Department of Justice

Location: Multiple Locations

Apply: View on USAJOBS

Requirements: To be considered for this position you must meet the following requirements: Basic Requirements: Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies listed below, GS-11: The required competencies for the GS-11 grade level are Attention to Detail, Customer Service, Interpersonal Skills, Problem Solving, Teamwork, and Technical Competence. GS-12: The required competencies for the GS-12 grade level are Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence. Competency Definitions: Attention to Detail – Is thorough when performing work and conscientious about attending to detail. Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management – Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Ora