Lead Case Advocate

Agency: Internal Revenue Service

Department: Department of the Treasury

Location: Multiple Locations

Apply: View on USAJOBS

Requirements: Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. SPECIALIZED EXPERIENCE:GS-12 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience must include: Advising and assisting taxpayers or their representatives in meeting the taxpayer's Federal tax obligations; Experience in accounting, examination, return processing, collection and/or Taxpayer Advocate Service techniques and of general business practices sufficient to independently process the complete range of cases; Advocating for taxpayers with significant hardship as defined in IRC 7811; Resolving case issues, and negotiating with, influencing, or persuading other IRS Operating Divisions (ODs), e.g., through the issuance of an Operational Assistance Order (OAR), on a full range of individual and business tax returns; Experience with tax administration issues affecting taxpayers, including identifying trends in casework and recommending appropriate action; Composing written communications throughout the process of resolving cases, e.g. initiating OARs and letters to taxpayers and their representatives for the purpose of resolving tax account issues and/or providing education regarding tax obligations, responsibilities, rights and options, including possible adverse consequences of decisions; Applying technical tax law based on the Internal Revenue Code and Regulations, making hardship determinations, conferring with subject matter experts or Counsel in developing a str