Lead Medical Support Assistant

Agency: Veterans Health Administration

Department: Department of Veterans Affairs

Location: San Diego, California

Grade: GS

Schedule: Not provided

Salary: 62504 – 81257 PA

Dates: 2026-09-04T15:35:46.9330 to 2026-09-11T23:59:59.9970

Position dates: 2026-09-04T15:35:46.9330 to 2026-09-11T23:59:59.9970

Apply: View on USAJOBS

Requirements: Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. Grade Determinations: In addition to the basic requirements for employment listed above, the following education and experience criteria must be met when determining the grade of candidates: Experience. Experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; Lead Medical Support Assistant, GS-07: Experience: One year of experience equivalent to the GS-06 grade level in addition to the basic requirements listed above. AND Demonstrated Knowledge, Skills, and Abilities. In addition to experience, the candidate must demonstrate the following KSAs: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonst

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