PROGRAM ANALYST

Agency: Naval Air Systems Command

Department: Department of the Navy

Location: Multiple Locations

Apply: View on USAJOBS

Requirements: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-13 grade level or DA-05 pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Leading or coordinating enterprise-level training, communications, organizational change, or user-readiness efforts supporting a large, complex information system or business program; 2) Assessing training and communication needs through analysis of system changes, customer feedback, help-desk trends, performance data, risk assessments, or other operational information; 3) Ability to develop and execute integrated training and communication plans aligned with organizational strategies, system release schedules, operational priorities, and customer requirements; 4) Designing, developing, reviewing, and maintaining training and performance-support products such as instructor-led training, online training, desk guides, job aids, standard operating procedures, workarounds, presentations, or user reference materials; 5) Translating complex technical, system, business-process, or policy information into clear, accurate, audience-appropriate communications and training materials; 6) Coordinating with functional subject-matter experts to validate the technical accuracy of training, communications, and user guidance before dissemination; 7) Supporting enterprise resource planning systems, financial management systems, or comparable business systems, including system enhancements, releases, outages, process changes, user impacts, or sustainment operations; 8) Evaluating existing training, communication, and knowledge-management processes and recommend improvements based on analytical findings, customer feedback, performance measures, or lessons learned; 9) Developing and distributing communications concerning system changes, releases, upgrades, outages, operational events, or other information requiring timel