Supervisory Immigration Services Officer

Agency: Citizenship and Immigration Services

Department: Department of Homeland Security

Location: Multiple Locations

Apply: View on USAJOBS

Requirements: The qualifications for this position must be met by 11:59 PM (Eastern Time) on 08/13/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 08/13/2026. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Providing technical and administrative direction to a staff of Immigration Services Officers and support positions whose work includes customer service and the adjudication of applications and petitions. Managing a team dealing with complex and highly technical adjudication processes. Analyzing and implementing solutions regarding operational and policy issues impacting program goals and objectives Establishing short-term and long-term work plans to determine the necessary actions to meet the mission goals; Resolving employee matters involving difficult situations. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 08/13/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered. Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applica